7 Steps to an Effective Collections Call: Get Paid, Keep Customers

Duration: 60 minutes

Overseeing in-house collections efforts is tricky business. You want your people to be assertive and firm, but you don’t want to risk pushing customers too far. It’s a balancing act of getting the money you’re owed without jeopardizing future business.

So what’s the secret to making your collections efforts effective, legally compliant and customer-friendly?   (more details below)


WHY ATTEND

Whether you have a dedicated collections team or count on A/R, customer service or another department to handle this critical function, you need to know how the best get it done. 

This idea-packed program, featuring internationally recognized collections expert Jeff Tharnish of ABC/Amega Inc., will give you practical strategies to collect more outstanding payments faster, while maintaining customer relationships. Jeff will walk through what works and what doesn’t, regardless of the size of your team or the type of your business.

      LEARNING OBJECTIVES

      The program will cover: 

      • How to develop an effective “telephone personality” that customers respect
      • What you must do before picking up the phone to make a collections call
      • How “listening between the lines” can improve your collections efforts
      • The seven fundamental steps of collections calling … and why they work
      • Telephone “do’s & don’ts” that can make or break your collections program
      • How to respond to the most commonly used objections with confidence
      • Essential steps to developing the right approach for each collections call
      • Four creative strategies that get even the most stubborn customers to act

                                                          ABOUT THE SPEAKER

                                                          Jeff Tharnish is the International Account Manager and Certified Senior Collection Professional at ABC-Amega, Inc. Being fluent in Spanish, Jeff assists in managing International collections department while working an international desk. He coaches and mentors international collection representatives and assists in managing departmental needs.

                                                          What You Get With Each Option

                                                          Live Recording

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                                                          Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

                                                          Live and Recording

                                                          Live + Recording

                                                          Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

                                                          Event Package

                                                          Event Value Pack

                                                          Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

                                                          What You Get With Each Option close

                                                          Live Recording

                                                          Live Only

                                                          Participation in the live upcoming webinar

                                                          Recording

                                                          Recording Only

                                                          Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

                                                          Live and Recording

                                                          Live + Recording

                                                          Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

                                                          Event Package

                                                          Event Value Pack

                                                          Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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