“And” not “But” and Other Techniques for Communicating More Clearly with Employees

Duration: 90 minutes

To achieve optimal success, you need optimal communication. Yet it's almost impossible to find a company, department or team that doesn’t have at least occasional communication breakdowns.
Leaders can lead the charge for clear communication by micromanaging their words when they speak to employees. Here’s just one small example:

When delivering feedback to employees, managers typically start with a positive and follow with the negative, bridging the two with “but”. “This was great, but this was bad”.

The employee hears: “All of the good was canceled out by one bad thing.”

By changing the word “but” to “and”, the manager delivers a different message. Now the employee hears: “There’s lots of good, just 1 thing to work on.”

This is just one tiny tweak that all managers can make to improve communication with employees. This webinar will teach you many more tricks and techniques to open lines of communication, improve relationships between managers and employees, increase employee job satisfaction and measurably improve results.

LEARNING OBJECTIVES

After this webinar, you’ll be able to: 

  • Describe common "perception filters" that limit your communication effectiveness and how to successfully navigate through them as you communicate with others.
  • Explain and apply specific techniques for communicating with more clarity and confidence, especially with employees.
  • Identify ways that assumptions interfere with effective communication and how you can take action to minimize that risk.
  • Understand the barriers you must overcome to communicate clearly and effectively with employees.

ABOUT THE SPEAKER

Guy Harris is a Certified Human Behavior Specialist, a Master Trainer in the DISC Model of Human Behavior, and a Conflict Resolution Subject Matter Expert. As a consultant, trainer, and coach, Guy has worked with large and small clients, businesses, not-for-profit organizations, and individuals from Boston to Brisbane and from Ottawa to Orlando.

Guy is the co-author of From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership, Sell Naked on the Phone, and The Behavior Bucks System. He has been a contributing author, content developer and editor on other books and training materials including: Presenting With Style; Leadership @ Work, Leadership Brief and To The Point, and Leadership: It’s an Inside Job.

Certification

This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

What You Get With Each Option

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

What You Get With Each Option close

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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