Dealing with Difficult People

Duration: 60 minutes

In this session, Dr. Lani Nelson-Zlupko will arm you with the tools and skills you need to effectively interact with these difficult people and remain calm and productive. Plus, you’ll learn how to avoid being swept into a version of yourself that you don’t like. At the end of the session you’ll know how to deal with difficult people-- without getting sucked in. (more details below)


WHY ATTEND

Difficult people are everywhere. At work, at home, in the grocery store. Dealing with them is unavoidable.

They affect our lives in ways we don’t like. They make us angry. Turn us into people that we don’t want to be. Make us say things we don’t want to say. They know exactly how to push our buttons.

But there’s a way to change this. And it doesn’t involve quitting your job or switching grocery stores.

This webinar will help you deal with demanding clients; difficult co-workers; challenging children; infuriating family members, and anyone else that has a knack for making your blood boil.

LEARNING OBJECTIVES

In this session you will learn skills to help you: 

  • Understand what makes some people so difficult and why normal communication skills don’t work on these people 
  • Become unflappable in the face of high drama, verbal attack and other classic difficult people behaviors
  • Stay calm in highly charged situations
  • Spot flair ups and walk around them, not into them
  • Engage in emotional conversations while staying centered 
  • Remain focused, productive and clear, regardless of how difficult your difficult people are

ABOUT THE SPEAKER

Dr. Lani Nelson-Zlupko is a goal-oriented, solution-driven clinician, coach and consultant who specialize in transition management. Her primary aim is to help people maximize their potential while effectively balancing the demands of their work and personal lives.

She received her bachelor's degree from Harvard University, and received her master's and doctorate from the University of Pennsylvania School of Social Work and Social Policy. She has developed treatment strategies that have become a training model for mental health professionals across the country. Her research has been published in several leading psychiatric and social work journals. In addition to private mental health counseling for individuals, couples and families, Dr. Nelson-Zlupko provides consultation, workshops, training, and keynote addresses regionally and nationally. She helps Fortune 500 companies as well as local and national non-profit and small business organizations manage crises, plan for and carry out transitions, manage and redirect difficult people, and effectively lead the people they serve. Lani has helped thousands of individuals, families, organizations and companies through the change process.

In addition to running her counseling and consulting practice based in Wilmington, Delaware, Lani serves on faculty at the University of Pennsylvania School for Social Policy and Practice (UPenn SP2) where she teaches doctoral students and consults on national research projects. Dr. Lani Nelson-Zlupko is passionate about her work. She believes that well-adjusted, confident people are the backbone of each generation. She is a wife and mother of three, who prizes her family and tends carefully to her own career-family-life balance.

Certification

This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

What You Get With Each Option

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

What You Get With Each Option close

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

About Webinar Connections close

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