Difficult Conversation Scripts: Exactly What to Say in Tough Situations

Tuesday, September 19, 2017 at 1pm ET           Duration: 90 minutes

It’s only natural to want to run away from really difficult conversations with employees. But the costs of avoidance are huge. Problems fester. Employees lose respect for do-nothing bosses who can’t handle conflict. Morale suffers. Productivity plummets. Fortunately, conducting difficult conversations is a leadership skill like any other—it can be learned, and it can be mastered. And that’s what this session is all about. (more details below)


WHY ATTEND

Managers—even very experienced ones—are uncomfortable having difficult conversations with employees. It could be anything from “Your performance is unacceptable” to “You have some personal habits that need to be addressed” to “Your colleagues have complained about an odor coming from your cubicle.”

It’s only natural to want to run away from these conversations. But we all know the costs of avoidance are huge. Problems fester. Employees lose respect for do-nothing bosses who can’t handle conflict. Morale suffers. Productivity plummets.

So sure, these conversations are uncomfortable—sometimes excruciatingly. But the best way to deal with that discomfort is to be prepared. Fortunately, conducting difficult conversations is a leadership skill like any other—it can be learned, and it can be mastered. And that’s what this session is all about.

In this fast-paced and information-packed webinar, renowned speaker and leadership expert Amy Henderson will walk you through exactly how to handle even the most brutally awkward conversations.

LEARNING OBJECTIVES

Participants at this conference will learn:

  • Precisely what words to use (and not to use) to address awkward conversations about:
    • Hygiene
    • Poor performance
    • Bad behavior
    • Inappropriate appearance
    • Tardiness
    • Accusations from co-workers
  • The biggest mistakes managers make, even when they’re trying their best to make a tough conversation go right
  • The beliefs and assumptions that get in the way “in the heat of the moment” and make the situation so much worse
  • How to handle objections from employees
  • The words and phrases managers should use, and the ones they absolutely must avoid
  • How to communicate in a way that dramatically reduces defensiveness and misinterpretations

                ABOUT THE SPEAKER

                Amy Henderson leads Henderson Training located in Bend, Oregon and has been involved in all facets of training and development since 1991. She's worked in a wide array of industries nationwide such as high tech, banking, insurance, retail, manufacturing, construction and hospitality. Amy is a seasoned trainer who draws on her expertise as a manager and entrepreneur. She has logged thousands of hours in the classroom, facilitating training, individual coaching, and has designed and implemented a wide range of programs.

                Certification

                This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

                What You Get With Each Option

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                Participation in the live upcoming webinar

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                Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

                Live and Recording

                Live + Recording

                Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

                Event Package

                Event Value Pack

                Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

                What You Get With Each Option close

                Live Recording

                Live Only

                Participation in the live upcoming webinar

                Recording

                Recording Only

                Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

                Live and Recording

                Live + Recording

                Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

                Event Package

                Event Value Pack

                Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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