Essential Assertiveness and Confrontation Skills for Supervisors: Stop Practicing Avoidance!

Duration: 60 minutes

Workplace conflict never just “goes away.” In fact, when supervisors ignore it, feelings of anger, resentment and frustration escalate, resulting in turnover, poor productivity, slumping morale – and possibly even physical violence.


Why do so many supervisors let this happen? The answer is simple. They don’t have the tools to defuse conflict effectively – so they avoid it. This obviously hurts the organization, but many supervisors don’t realize how destructive it is for their own careers. For anyone in a leadership role, the ability to confront problems and handle conflict is NOT optional. It’s a must-have skill.

LEARNING OBJECTIVES

This session will give supervisors the confidence they need to resolve conflict before it spirals out of control. Our speaker will explain:

  • The 3 stages of a conflict: from mild annoyance to overt battles!
  • The 5 styles of management conflict and how to identify the right one for each situation.
  • How to shift out of “unpleasant encounter” mode and into “learning opportunity” mode when confronting an issue.
  • How to take your emotions out of the equation even when faced with angry or abusive people.
  • The 3 “Don’ts” when in the mix of a conflict negotiation.
  • How to psyche yourself up for “the talk”; setting the stage so you’re relaxed and confident.

ABOUT THE SPEAKER

Valerie Grubb is a senior Operations and Human Capital executive, adept at managing major corporate initiatives in high-growth, complex work environments. Most recently, Valerie stepped away from key roles within major corporations to found her own company, Val Grubb & Associates, Ltd., in response to the increasing demand for her expertise, on a consulting basis, in Operations Management and Training that supports talent/leadership development for corporations and trade associations. Previously, Valerie served as the Vice President of Strategic Operations & Initiatives at NBC Universal. In this capacity, she oversaw business development opportunities within the Media Distribution Services group, including the sale of several NBC properties. In addition, Valerie spearheaded quality initiatives in preparation for the 2008 Olympics in Beijing, China.

Valerie was a featured speaker at the Society of Human Resource Management’s Annual Conference in 2007 and 2008, and at SHRM’s 2008 Leadership Conference. She was also a featured speaker for the Risk and Insurance Management Society (RIMS) and the National Association of Insurance Women. Valerie is a member of Women in Cable Television (WICT), and served as a Prime Access Mentor to young professionals in the cable industry. Valerie graduated with a Mechanical Engineering degree from Kettering University (formerly General Motors Institute) and obtained her MBA from the Kelley School of Business. She is an active member on the Supply Chain and Global Management Academy at the Kelley School and was recently elected to the Dean’s Advisory Council for the Kelley School of Business (ranked #15 in the nation by Business Week).

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Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

What You Get With Each Option close

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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