How to Align Management and Employee Expectations for Better Results and Happier People

Duration: 90 minutes

According to Dr. Eric Dent, executive coach and professor of leadership theory, the primary issue impacting productivity and morale in organizations is a difference in expectations and assumptions which need to be made explicit.

But that’s a lot easier stated than practiced. You can’t ask employees to carry a sign around clearly displaying their personal expectations. So each organization needs a mechanism for removing the stigma from personal assumptions and bringing them to the surface in a non-threatening, productive way.


How many times have you heard about this situation?

  • A manager politely requests that a task be done.
  • The employee completes the task, thinking they’ve exceeded expectations. 
  • The manager accepts the employee’s work, but is secretly disappointed with the results. 
  • The employee is secretly disappointed that the manager’s feedback was underwhelming

This common scenario is likely to cause the manager to jump to one of three conclusions: 1) if I want a job done right, I have to do it myself, 2) this employee’s work ethic isn’t as strong as I thought, or 3) this employee is not as skilled as I thought.

Most of the time all 3 conclusions are inaccurate, but they will affect the way the manager views the employee in future interactions.

The real problem is the expectations that the manager and the employee each had going into the situation, but failed to clearly state.

According to Dr. Eric Dent, leadership expert, executive coach and professor of leadership theory, the primary issue impacting productivity and morale in organizations is a difference in expectations and assumptions which need to be made explicit.

But that’s a lot easier stated than practiced. You can’t ask employees to carry a sign around clearly displaying their personal expectations. So each organization needs a mechanism for removing the stigma from personal assumptions and bringing them to the surface in a non-threatening, productive way.

LEARNING OBJECTIVES

In this webinar, Dr. Dent will teach you: 

  • How the “Pinch-Crunch” Model can be used for aligning expectations in the workplace
  • Why “obvious” assumptions are often not obvious at all
  • How to hire with zero unknown expectations—on behalf of both the company and the candidate
  • Why removing expectations from management/employee interactions is key to achieving peak productivity
  • How your team’s morale will actually increase once private assumptions are made public

ABOUT THE SPEAKER

Dr. Eric B. Dent is all about leadership. A seasoned executive who has served as a corporate Vice President and Business School Dean, Dr. Dent now provides leadership as an Executive Coach, Management Consultant, Professor, Speaker, and Scholar. He is an interdisciplinary thinker who has worked in a wide variety of industries.

Currently Dr. Dent is a Professor of Leadership at Fayetteville State University. Previously he was Dean of the School of Business and Professor at the University of North Carolina, Pembroke. Prior to UNCP, Dr. Dent was the founding Executive Director of Doctoral Programs at the University of Maryland University College. He began his career in the private sector and his last corporate position was as Vice President, Operations for the Todd Organization. Dr. Dent has served on the editorial review board of the Academy of Management Learning and Education and other prominent academic journals.

Certification

This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

What You Get With Each Option

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

What You Get With Each Option close

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

About Webinar Connections close

Each purchase is for ONE computer to access the session.
A group may participate in a room together as long as only 1 computer is logged in.
If you need more than one computer to access the webinar, please call customer service at 888-479-2777.
A charge will apply for each connection.