Master Coaching Feedback: Becoming the Great Boss People Want to Work For

Tuesday, September 12, 2017 at 1pm ET           Duration: 60 minutes

One of the keys to being a successful coach is mastering the ability to deliver effective and timely performance feedback. It’s the one thing employees crave most. And when they don't get it, or it's delivered the wrong way, employees -- especially top performers -- become disillusioned with bosses and leave. This session, by renowned speaker Carol Hacker, will give managers a fresh perspective on the skills required to become a better communicator and a better coach.  (more details below)


WHY ATTEND

A recent Gallup poll shows that when employees quit, they blame a bad manager 50% of the time. No question about it -- employees don’t leave companies; they leave bosses.

Why? Because employees have high expectations. They want a boss who will advance their career. A coach who teaches, guides, supports and motivates them to build skills and improve performance.

The key to being a successful coach is effective communication – specifically, performance feedback. It’s the one thing employees crave most, and lack of feedback is the main reason high-potential employees become disillusioned with bosses – and leave.

This session, by renowned speaker Carol Hacker, will give managers a fresh perspective on the communication skills required to lead teams effectively, and arm them with a three-part framework for great coaching—Attitude, Responsibility, and Communication. Carol will show managers how to handle the full range of feedback options, from praising to advising to providing brutally candid corrective feedback.

LEARNING OBJECTIVES

Participants will learn how to:

  • Avoid “premature” criticism that can lead to attitude and performance problems
  • Understand how to deliver genuine praise in order to maintain credibility and effectiveness as a leader
  • Deliver high-impact feedback to help your employees and correct problems before they become bad habits
  • Ask “open” questions so you can diagnose performance problems accurately
  • Communicate direction clearly so employees understand exactly what it takes to excel

            ABOUT THE SPEAKER

            Carol Hacker is a celebrated speaker, author, founder and president of Hacker & Associates, a management consulting and seminar company established in January 1989 and headquartered in Atlanta, Georgia. She is nationally recognized as a "high-content presenter who motivates." Carol teaches her audiences how to build profitability through winning teams, productivity, employee competence and a commitment to excellence.

            As the author of over 400 published articles, scores of audio CDs and 14 books (including the bestseller, Hiring Top Performers-350 Great Interview Questions for People Who Need People), Carol’s thought-provoking, skill-building seminars are guaranteed to energize you with loads of practical information that can be put to use immediately. Her viewpoint is the result of her successful business career including a position as the Director of Human Resources for the North American Division of a European manufacturing company, and an academic background that includes a B.S. and M.S. with honors from the University of Wisconsin.

            Certification

            This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

            What You Get With Each Option

            Live Recording

            Live Only

            Participation in the live upcoming webinar

            Recording

            Recording Only

            Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

            Live and Recording

            Live + Recording

            Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

            Event Package

            Event Value Pack

            Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

            What You Get With Each Option close

            Live Recording

            Live Only

            Participation in the live upcoming webinar

            Recording

            Recording Only

            Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

            Live and Recording

            Live + Recording

            Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

            Event Package

            Event Value Pack

            Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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