Are your supervisors and managers skilled leaders who can tackle difficult conversations head on?
Or do they practice avoidance, allowing problems to fester and causing their credibility and effectiveness to suffer?
In this program, you will learn:
The five keys to navigating difficult conversations
The three biggest mistakes managers make when engaged in a difficult conversation
What beliefs and assumptions often get in the way when managers conduct difficult conversations
How to handle predictable resistance from employees
Proven techniques to communicate more clearly and drastically reduce misunderstandings
How to pave the way for 2-way dialogue rather then lectures and disagreement
Assertiveness skills to help managers express facts and opinions honestly and directly
This training kit includes:
The 48 minute training video
Handouts for following along and taking notes
Discussion Guide to help direct meaningful follow up conversation and reinforce the message
100% Money Back Guarantee of Satisfaction: If you're not happy with this program, for any reason, simply return it for a full refund. No questions asked.