Stay Interviews: The Ultimate Retention and Engagement Strategy

Duration: 90 minutes

This webinar gives a blueprint for building a Stay Interview program including:

  • Questions to ask and data to collect
  • Converting data into solutions
  • Forecasting turnover based on interview data
  • Training the interviewers


WHY ATTEND

Traditionally, the only chance to ask questions like “Why are you leaving” and “What can we do better” is when it’s too late--- during an exit interview.

Now a new trend is gaining ground that offers a REAL solution to retention challenges: Stay Interviews.

Employee retention expert Dick Finnegan quite literally wrote the book on Stay Interviews. In fact it’s SHRM’s #1 bestselling publication ever.

Stay Interviews provide a formal mechanism to retain valued employees who might otherwise have walked out the door. Essentially, you’re replacing “Why are you leaving?” with “Why are you staying?” when you still have time to take action.

But be careful. Ill-thought-out stay interviews can give employees unrealistic expectations, uncover issues that you aren’t prepared to address, and possibly even demotivate employees. A successful Stay Interview program that reduces turnover and increases engagement requires thorough planning and follow-up.

In this webinar Mr. Finnegan will lay out his method for conducting effective stay interviews that vastly reduce turnover.

LEARNING OBJECTIVES

This webinar will cover:

  • A blueprint for building a Stay Interview program at your organization including:
    • Questions to ask
    • Data to collect
    • Converting data into solutions
    • Training the interviewers
    • Forecasting turnover based on the interview data
  • Why traditional means of measuring employee satisfaction provide a lot of data, but not a lot of solutions
  • How the Stay Interview process provides concrete data you can act on to retain employees
  • Why supervisors must understand that their leadership effectiveness is the linchpin that drives employee engagement and retention
  • Case studies of companies that drastically reduced turnover with Stay Interviews
  • Techniques for calculating the ROI for engagement and retention, helping you build a case for implementing a Stay Interview program

ABOUT THE SPEAKER

Dick Finnegan has been cited by BusinessWeek, Chief Executive Magazine, and Consulting Magazine as the leading thinker on employee retention. His books include:
  • The Power of Stay Interviews for Engagement and Retention, the top-selling SHRM-published book of all time. 
  • Rethinking Retention in Good Times and Bad, excerpted globally by BusinessWeek which said Dick’s work “offers fresh thinking for solving the turnover problem in any economy”. 
  • The Stay Interview: A Manager’s Guide to Keeping the Best and Brightest, Published globally by AMACOM in early 2015 in 20+ languages
His U.S. clients have included the Adventist Healthcare System, Sprint, Hilton, GE, Johnson & Johnson, as well as the CIA. His international work has spanned 6 continents including Siberian banks and African gold mines. He also partners with the Chinese HR Excellence Center to conduct employee retention programs across China.

CERTIFICATION

This program has been approved for 1.5 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

What You Get With Each Option

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Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

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Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

What You Get With Each Option close

Live Recording

Live Only

Participation in the live upcoming webinar

Recording

Recording Only

Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

Live and Recording

Live + Recording

Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

Event Package

Event Value Pack

Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

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