The ABC Method: Handling A Bad Attitude


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Managers need to confront ‘bad-attitude’ employees with direct feedback about specific unacceptable behaviors that your managers can frame as temporary and possibly changeable.

The ABC Method: Handling A Bad Attitude program gives managers the knowledge they need to change negative behaviors and get problem-workers back on track.

In this program you'll learn:

  1. A three-step process for dealing with employees who have an attitude problem

  2. The one thing you should never say to a person who has a “bad attitude”

  3. Why you can almost never change somebody else’s “bad attitude”

When you use this approach, one of two things will happen: The employee will bring his behavior in line with your expectations. Or your managers quickly discover that he won’t – in which case he doesn’t belong on your team. Either way, your managers resolve the problem quickly and decisively. And in the end, that’s good for everyone.

This "Quick Take" module is:

Short – just about 10 minutes long – so even your most impatient managers will watch it

Focused - It delivers a single “aha” that will change behavior

Perfect for both team and individual training sessions.

This module includes:

  • The 10 minute video learning module
  • Handouts for following along and taking notes
  • Discussion Guide to help direct meaningful follow up conversation and reinforce the message
  • Summary Sheet participants can hang by their desks for quick review
  • Quiz  to reinforces the training and allows you to track how well people internalized the concept

100% Money Back Guarantee of Satisfaction: If you're not happy with this program, for any reason, simply return it for a full refund. No questions asked.