Workplace Conflict: How to Recognize and Neutralize Destructive Patterns

Duration: 60 minutes

Workplace conflicts seem like frustrating and time-consuming headaches. Distractions you wish would just go away on their own. But the fact is, workplace conflicts are also opportunities—chances for your team to make fundamental positive improvements.

This program will give you a proven framework to spot and end destructive behaviors and attitudes that lead to unproductive conflict. (more details below)


WHY ATTEND

In this fascinating new webinar from Donna Zajonc, co-founder of the Bainbridge Leadership Center, you’ll discover how managers can use conflict toward positive ends—as gateways to identifying real problems, developing new solutions, and bringing out the best in people.

But it’s not easy. Understanding how to turn conflict around starts with an understanding of how it really works, and Donna presents a framework delivering exactly that: The Drama Triangle.

The Drama Triangle is the toxic dynamic that emerges when people are focused on what they don’t want and don’t like rather than on positive goals. In this session, Donna will equip you with the strategies and tools you need to identify the Drama Triangle, flip the script, and get your people focused, productive, and positive.

LEARNING OBJECTIVES

Join us for Workplace Conflict: How to Recognize and Neutralize Destructive Patterns, where you'll learn:

  • The top five ways to know your team is stuck in a cycle of conflict
  • The three Vital Questions every manager needs to ask continually (Where am I putting my focus? How am I relating to my team? What actions am I taking?)
  • Techniques for identifying and working with Persecutor, Victim, and Rescuer types
  • Why managers often inadvertently reward negative behaviors and set the stage for renewed conflict later on
  • Strategies for transforming negative behavior into goal-oriented positive action
  • How to replace the Drama Triangle with its opposite: The Empowerment Dynamic

              ABOUT THE SPEAKER

              Donna Zajonc, MCC is Director of Coaching and Practitioner Services for The Power of TED*.  As a Master Certified Coach, Donna applies the TED* framework in her coaching, facilitating and speaking. She's also co-founder of the Bainbridge Leadership Center where she supports individuals, teams, and organizations that want to learn the Power of TED* framework and how to use it to transform themselves, their teams and their organizations. A former state representative, Donna served three terms in the Oregon Legislature and is the author of The Politics of Hope: Reviving the Dream of Democracy.

              Certification

              This program has been approved for 1.0 recertification credit hour(s) through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

              What You Get With Each Option

              Live Recording

              Live Only

              Participation in the live upcoming webinar

              Recording

              Recording Only

              Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

              Live and Recording

              Live + Recording

              Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

              Event Package

              Event Value Pack

              Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

              What You Get With Each Option close

              Live Recording

              Live Only

              Participation in the live upcoming webinar

              Recording

              Recording Only

              Full MP4 recording of webinar, including Q&A. Choose digital download or CD-ROM by mail.

              Live and Recording

              Live + Recording

              Participation in the live webinar + Full MP4 Recording. For recording, choose digital download or CD-ROM by mail.

              Event Package

              Event Value Pack

              Participation in the live webinar + Full MP4 Recording + Audio-only MP3 recording. For recordings, choose digital download or CD-ROM by mail.

              About Webinar Connections close

              Each purchase is for ONE computer to access the session.
              A group may participate in a room together as long as only 1 computer is logged in.
              If you need more than one computer to access the webinar, please call customer service at 888-479-2777.
              A charge will apply for each connection.